Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging.
To start a return, you can contact us at info@beyondthepinkdoor.com. If your return is accepted, we advise you send your returns by registered post or courier so you have proof of purchase. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@beyondthepinkdoor.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom cut fabrics , sale items, or gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds for orders made by mistake or change of mind
If approved, you’ll be automatically refunded to store credit less a handling charge of 10% order value (this covers the transaction charges on our website that we get charged for processing your order through our payment portal ). Please remember it can take some time for your bank or credit card company to process and post the refund too.
EU Right of Withdrawal
This policy applies to customers ordering from the EU.
Cancelling an Order Before Dispatch
If you need to cancel your order, please contact us as soon as possible after placing it.
We will always do our best to help, but once an order has been processed, packed or dispatched, we may not be able to cancel it.
Cut-to-Measure Fabrics
Please note that fabrics cut to your chosen length are classed as cut-to-measure goods.
Because these fabrics are cut especially for your order, they cannot be cancelled, returned or refunded unless they are faulty, damaged or incorrectly supplied.
This includes fabric ordered by the metre or part of or any custom length chosen at checkout.
Other Items
For eligible non-cut-to-measure items, EU customers have the right to cancel their order within 14 days of receiving the goods.
Items must be returned unused, in their original condition and, where applicable, in their original packaging.
Customers are responsible for the cost of returning unwanted items unless the item is faulty, damaged or incorrectly supplied.
Once we have received and checked the returned goods, we will refund the eligible item value and standard delivery charge where required by law.
Cancelled Items Before Dispatch
Where an item is cancelled before dispatch and is not cut to measure, we reserve the right to deduct a 10% restocking and administration fee. This charge helps cover the administrative time involved in processing your order, as well as payment provider fees incurred when your payment was processed.
This fee does not apply to faulty, damaged or incorrectly supplied goods.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible with your order number and photos of the issue.
Your statutory rights are not affected.
