FAQs

 

I am trying to make an order but I am getting a notice to say that you don't ship to my country . I have ordered from you previously .

Since our move to England we are only shipping with Royal Mail currently . Our max weight for international orders is 2kg. has your order exceeded this? Try taking some items out of your cart.

Or if you are in the EU has your order exceeded the max value of €150/£130 including shipping ?

My Think Pink sewscription payment has been processed but I have not received my box yet 

We ship our boxes on the 28th of each month . 

I ordered a kit a week ago but it has not been shipped yet.

Please check the description box for details of the shipping date. Many of our kits are pre-orders , and are not ready to ship on the date of order. 

I purchased an Atelier Jupe PDF pattern and the instructions are in a foreign language.

Yes the Atelier Jupe patterns have instructions in many languages. Scroll through your pfd until you find your required language. For reference the English version is approx page 16 

Is your shop a physical shop or online only ?

Both . We now have a physical shop in Poundbury , England . We are open Thursdays and Fridays 11am-4pm.

How do I redeem my Rewards?

Click on the Rewards Icon on the bottom left of our website. One of the options as you scroll down is 'Ways to redeem'. Click on this and follow the instructions.

 

Can i add an additional order to my Think Pink Sewscription Box to be shipped together .

I am sorry but no, it is not possible. 

A fabric I wanted to purchase has gone out of stock . Will you let me know when it is back in stock?

Under each product on our website there is a button to click on to 'Email me when available'. Click on this and when the fabric comes back into stock you will get an automated email to alert you.

If I click on 'Email me when available' am I obliged to purchase the product when it returns?

No, not at all. It is simply an email to let you know its back in stock should you wish to purchase. It is an automated email sent by the website.

How do I care for my fabric?

We include Care Instructions in the description of each fabric on our website. If yours is no longer listed , look for a fabric of the same composition for its care .

 If your query has not been answered above please drop us an email to hello@beyondthepinkdoor.com