Here are all the details you need to know about how your order makes its way to you.
We aim to have your order processed and shipped within 4 working days.
Although it may take longer during busier times, such as during Sales, Subscription box or new kit shipping .
If for any reason, there may to be a delay in fulfilling your order, such as stock availability, we will notify you by email.
We ship Monday-Thursday each week.
You will receive a shipping confirmation email when your order has been dispatched so please ensure all your contact details are entered correctly when placing your order.
See the table below for our shipping rates. If you do not see your country listed, we do not currently have shipping rates set up for it. Please email us on info@beyondthepinkdoor.com and we can look into shipping options for you.
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SHIPPING
We ship all of our packages by Royal Mail – all packages are fully tracked.
UK Customers – Orders are shipped 48 hour tracked
US Customers – Orders are shipped tracked and tariffs paid and handled in the UK at checkout.
EU Customers – Orders to a value of max €180/£145 including VAT are shipped tracked and duties paid and handled in the UK at checkout.
Rest of the World – Orders are shipped tracked.
| Country |
Service |
Cost |
| United Kingdom including N Ireland , Guernsey, Jersey & Isle of Man |
Royal Mail 48 tracked
|
£4.50
|
|
Ireland,Italy, France, Germany, Netherlands, Spain, Portugal, Denmark,Poland ,Austria & Czech Republic |
**Order Value Max Max €180/£145 including VAT-See note below
|
£10 |
| Sweden |
**Order Value Max €180/£145 including VAT-See note below
|
£10 up to 2kg
£16 over 2kg
|
| Cyprus |
**Order Value Max €180/£145 including VAT-See note below |
£16 up to 3kg
|
| Belgium |
**Order Value Max €180/£145 including VAT-See note below |
£10 up to 1kg
£15 up to 2kg
|
| Norway |
Royal mail International tracked |
£10 up to 1kg
£15 up to 2kg
|
| Switzerland |
Royal mail International tracked |
£10 up to 1kg
£15 up to 5kg
|
|
Canada & United Arab Emirates |
Royal mail International tracked |
£14 up to 1kg
£16 up to 2kgs
£30 2-5kg
|
| Australia , Singapore & Hong Kong |
Royal mail International tracked |
£16 up to 1kg
£20 up to 2kgs
£33 2-5kg
|
| New Zealand |
Royal mail International tracked |
£16 up to 1kg
£27 up to 2kgs
£35 2-5kg
|
| USA |
Royal mail International tracked-All duties and fees included |
£14 up to 1kg
£16 up to 2kgs
£35 2-5kg
|
SHIPPING TO THE USA:
Due to changes in custom and duties requirements from the 29th of August, shipping costs now include import fees. This is a trial cost and may change in the future if import paperwork charges increase.
**Note regarding EU orders We are registered with IOSS which means that if you order from an EU country you can order to a value of max €180/£145 including VAT with the reassurance that you will have no vat or duty to pay on receiving your shipment from us.
*At the moment we cannot ship orders over this value due to the complexities of the paperwork involved.
Please check before ordering from us if your delivery will incur any duties/taxes
Duties/Taxes
For orders sent outside the UK & EU, customs charges can be applied upon receipt of your order and are the responsibility of the customer. All orders sent outside the UK & EU will be handled by the courier which means that the customer is responsible for paying import VAT, customs duties and possibly a handling fee in the receiving country. These charges will depend on the country, the value and the nature of the item.
If you fail to pay these duties your order will be returned to us. We DO NOT offer refunds for returns due to non payment of taxes/duties.
NOTE: It is the responsibility of the customer (you) to be home to receive your delivery. If you know that this is not possible please make an alternative arrangement to collect it up from a designated pick up point . If it is returned to us after the pick up time has expired we will endeavor to re deliver it at the customers cost. If for any reason , it is lost in transit on its return to us , we will 100% NOT issue a refund. Lost parcels in this situation are out of our control and not our responsibility to locate.
